A pair of ‘Botox bandits’ recently left a beautician £510 out of pocket after fleeing the clinic without paying for their treatments.

According to The Metro, minutes after receiving their one-hour treatments, they left a coat in the waiting room suggesting they would return but never did.

My Patients Would Never Do This!

How do you know? It would be foolish to underestimate what people will do to get the treatments they desperately want. With the squeeze on household finances and the cost of living crisis, it’s likely we’ll see in an increase in people committing petty crimes - it always happens. The owner of the beauty salon suspected nothing saying: “The woman who said she was the mum was really lovely and chatting away to me the whole time. They both had Botox and the daughter had lip fillers.”

GlowdayPRO knows that many practitioners forgo deposits and don’t take payment until after they have completed a treatment, which leaves them highly vulnerable to this exact situation.

How Can You Avoid It?

Use GlowdayPRO. We protect you from Botox bandits. When patients book on Glowday, we collect their payment card details and pre-authorise their card. Much like a hotel does. When a patient attends their appointment, you simply press a button and their card is charged. If there is a problem with the card, you can use the GlowdayPAY terminal to take payment from an alternative card - which will also generate an automatic review request.

No Deposit? No Problem.

When you use the Glowday diary and we request the card details ahead of the appointment, you’re also protected against no-show and late cancellations. You simply set the fees you want to apply to patients who don’t show up and we collect these for you. We know this is a good deterrent and does prevent patients from pulling out without notice. The average no-show rate for the industry is 18%. With GlowdayPRO it’s just 0.5% - only one in every 200 patients!

My Patients Don’t Want To Use Their Card Online

There are some patients, particularly those who are a bit older, who are resistant to entering their card details on a website. This is why we provide you with the GlowdayPAY card reader, which integrates seamlessly with your diary. There is no reason for patients not to book their appointment online using Glowday, which allows us to collect their details for you and gives you the added reassurance they’re genuine with full intent.

Get Smart, Get Online

It’s time to stop taking bookings on Facebook, Instagram and over the phone. Not only is it inefficient, wasting a lot of your time, it leaves you vulnerable to unreliable and possibly undesirable patients. You want patients who have full intent, who won’t mess you about and who are willing to provide at least a few personal details. Most importantly, do it to ensure your patients won’t run off without paying!