The pain in the arse patient - PITAP.

You all know them. The high maintenance ones. They might be rude, they might be aggressive, they may be condescending - they might simply just be very unkind. They might decide that they don’t have to adhere to your processes. They might push back against following your booking protocols. They may grumble about needing to fill out forms. They might be one of those who thinks the world revolves around them, or unreasonably demanding because they’re ‘THE PATIENT’ after all. Whatever it is, when you’re in the NHS you don’t have much choice but to hold your tongue, take a deep breath and do your best.

But when you’re an aesthetics practitioner, you can choose who you treat.

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